Support center
Flag Ladder
Help with purchases, content restoration, progress across devices, and Game Center achievements.
Support for iPhone, iPad, and Apple TV. Contact us in English or Hebrew. No account or beta registration is required.
One-time purchase and restoration
The one-time purchase unlocks every journey. The price shown in the app comes directly from the App Store and is localized for the region of your Apple Account.
To restore, sign in to the Apple Account used for the original purchase, check your network connection, and select “Restore Purchase.” If the account has no eligible purchase, the app will say so and no charge will be made.
Testing with TestFlight
A TestFlight build may display a local price as part of the purchase-flow test. Apple confirms that it is a test purchase and does not charge your payment method.
Progress across devices
Make sure iCloud is enabled and every device uses the same Apple Account. Synchronization can take a short time after opening the game. Keep the game open with an active network connection before moving to another device.
Game Center and achievements
Sign in to Game Center in device settings. Achievements are awarded according to the rules in the game, and offline progress may be reported after the connection returns.
Terms and privacy
Flag Ladder is covered by the documents that apply to all Ladder Learning Games.
Still need help?
Email the game name, device model, system version, and a short description to ladderapps.support@icloud.com. Never send passwords or payment details.